FAQ’s

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Shipping

When will the order be shipped?

We will aim to ship your order on the same or next business day (after 5pm), based on when the order is received.

When will the order arrive?

Metropolitan areas: 2-3 Business days

Regional areas: 4-6 Business days

Remote areas: 7+ Business days

How much is the shipping cost??

Free shipping on order over $199 across Adelaide Metro area. All other areas please contact PPE Plus customer service on contactus@ppeplus.com.au

Where do our products ship from?

All our products ship from Adelaide SA, directly to you

How do I contact customer service?

To reach our customer service line, please call us on +61 447 813 620 or write an email to contactus@ppeplus.com.au

Do you ship internationally?

No, we only ship Australia wide at this point in time.

What if I need to change my shipping address?

Please contact us by using Contact usform / contactus@ppeplus.com.au. Alternatively you can edit in your account login.

Payment

What are your payment options?

Our payment options include Visa, Mastercard, PayPal and American Express.

Returns

Where can I find the return policy?

Please refer to our Terms and Condition for our return policy. Please refer to them regularly as these terms and conditions may have changed since your last visit to this website. By using this website, you accept the terms and conditions. Do not use this site if you do not accept these terms and conditions.

Can I return goods ?

All products sold on this site, come with guarantees that cannot be excluded under the Australian Consumer Law.
Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What if I received defective goods and incorrect deliveries from PPE Plus?

Defective goods and incorrect deliveries must be notified to PPE Plus contactus@ppeplus.com.au /contact us form on site and obtain an RMA (Return Merchandise Authorization) number within 7 days of delivery of goods.